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DUTIES

  • Offer a friendly and informative welcome to visitors;
  • Help visitors get the most out of the Museum by answering questions and sharing knowledge;
  • Help maintain a safe and secure environment;
  • Provide information to visitors and promote the Pankhurst Centre’s programs, events and services;
  • Sell and restock items in Gift Shop
  • Keep an eye on exhibition spaces
  • Treat all visitors, volunteers and staff with respect, impartiality and dignity
  • Obtain visitor comments via surveys and informal feedback
  • Supervise visitor safety in an emergency and carry out fire marshal duties
  • Maintain resources within the Heritage Museum and report issues to the Pankhurst Centre’s teams.

QUALITIES AND SKILLS

  • Knowledge of and interest in women’s suffrage and/or Suffragette history and culture is not required, we will support you in learning about the building and its history.
  • Good communication skills.
  • Committed to ensuring a high quality experience for our diverse visitors.
  • Be able and willing to work unsupervised; Be willing to answer questions that visitors may ask
  • Be flexible and willing to learn and tackle new skills
  • Be willing to discuss with Pankhurst Centre’s staff and their appointed consultants your experience as a volunteer.

TRAINING AND SUPERVISION

  • We provide training in good customer service practice and museum routines.
  • We will inform you in advance of your hours and arrangements.
  • We ensure that there is support to resolve issues which may arise.
  • Regular training opportunities, and best practice sharing

REPORTS TO

  • Centre/Volunteers Coordinator

Shift SLots

  • Thursdays : 9.45am-4.15pm or  9:45am -1pm  or 12:30pm-4:15pm

    Sunday (2nd and 4th of the month) 12.45pm-4.15pm

    Tuesdays - Occasional Tours 1-2 hours

    Ad hoc Events, Hires, Workshops, Admin support

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